Drop Us An Email

You can reach us at sevengatesjewellery@gmail.com. Our team typically reply in 24 hours.

For a quicker response, please just send us one email - we reply in date order and so sending another means yours goes to the back of the queue, which we definitely don’t want!

If your query is about an order you made:
It is important to note that, due to legal reasons and for security purposes, as well as to better and more quickly assist you with your inquiry, we will need to authenticate your customer profile. Alongside your order number, we will require at least 2 accurate matches for the details listed below. This will enable us to proceed with providing further support for your query:

• • Full name on the order
• • Full delivery address
• • Full billing address
• • Email address used to place the order

We’re here to help Monday - Sunday 8am-8pm GMT.

Returns

If your query is regarding a return, please visit our Returns page.